Last updated: August 14, 2026
At Velura, we want your checkout experience to be simple, secure, and worry-free. Here's everything you need to know about how payments work on our site.
1. Accepted Payment Methods
We accept the following payment methods:
- Visa, Mastercard, and American Express
- Apple Pay / Google Pay
- Shop Pay
- [PayPal, if applicable]
All payments are processed securely at checkout through Shopify's encrypted payment system.
2. Currency
All prices on our site are listed in GBP. If you're shopping from outside the UK, your bank or card provider may apply a currency conversion, and additional fees may apply depending on your provider.
3. Payment Security
We take your security seriously. Velura does not store your card details on our servers. All transactions are encrypted and processed through PCI-compliant payment providers, ensuring your payment information stays safe.
4. When You're Charged
Your card or payment method is charged in full at the time your order is placed, not when it ships. This allows us to begin processing your order right away.
5. Order Confirmation
Once your payment is successfully processed, you'll receive an order confirmation email. If you don't receive this within a few minutes, please check your spam folder or contact us at support@velura.com.
6. Declined Payments
If your payment is declined, please double-check your card details, billing address, and available balance, then try again. If the issue persists, we recommend contacting your bank or trying an alternative payment method.
7. Sales Tax / VAT
Velura is not currently VAT-registered, so no VAT is added at checkout. This may change in the future in line with UK tax regulations.
8. Questions About Payment
If you have any questions or concerns about a charge on your account, please contact us at:
Email: support@velura.com