How long does shipping take?
Orders typically arrive within 5-7 business days within the UK. You'll receive a tracking number by email as soon as your order ships.
What is your return policy?
We want you to love your purchase! If your item arrives damaged, defective, or incorrect, we offer a free exchange. Please contact us within 7 days of delivery with your order number and a photo of the item, and we'll take care of it right away.
Do you offer international shipping?
No, at the moment, we operate only in the UK.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number and link so you can follow your package every step of the way.
What if I need to change or cancel my order?
Please email us as soon as possible at support@velura.com. We process orders quickly, so we can only make changes if your order hasn't shipped yet.